List of problems solving

Guaranteed 1 year parts and labor, 5 years on the compressor.
For service calls, dial : 1-819-538-0011

Air conditioner/heat pump does not turn on :
Check the circuit breakers (turn off and turn on).
Make sure you have the correct indoor unit with 12000 BTU 12000 BTU outdoor unit.
Make sure you have the correct indoor unit with 18000 BTU 18000 BTU outdoor unit.
Check if the external white connector multi-wires, is connected in the right way.
12000 BTU unit must be connected to a wire 2/12 - 120 volts.
18000 BTU unit must be connected to a wire 2/12 - 220 volts.
Check wiring, electrical connection and the proper voltage.
Check the batteries on the remote control (put new batteries).
Does the remote control transmits an audible signal to the heat pump?
Press the manual button on the air conditioner under the panel to the right.

Air conditioner/heat pump does not cool :
Check the filters (clean 3 to 4 times a year).
Check if the remote control is in Cool mode to a temperature lower than the temperature of the room (never in automatic mode).
Check the batteries of the remote control (put new batteries).
Check if the fan of the interior unit works.
Make sure that the air flaps are parallel to the ceiling or a lower position.
Make sure that the black air flaps directional, rear left and right do not intersect.
Check if the outdoor unit works. If everything works, it is probably a gas leak (call a technician).

Air conditioner/heat pump has frost on the back of the outdoor unit:
During the heating season, it is normal to occasionally see frost on the back of the outdoor unit. The heat pump is equipped with a sensor that automatically switches defrost cycle when there is a significant accumulation of ice on the outdoor unit. If ice accumulates, thickens and doesn’t disappear, make a service call.

Air conditioner/heat pump makes loud noises :
Check the filters (clean 3 to 4 times per year).
Is the noise in the unit inside or outside?
What kind of noise? Vibration, rumbling, rubbing.
Check if there is no object in the air conditioner.
Try moving the air conditioner and the pipes to see if the noise stops.
If the noise persists, call for service.

Air conditioner/heat pump is leaking :
Check the filters (clean 3 to 4 times per year).
Check the drain if it is not crushed or blocked.
Blow air into the drain to release dirt.
Remove the filters and check if there is frost on the radiator when it’s working.
Check if there was a slope of 10 % from the drain to the outside when you installed the unit.
Check if the drain is not disconnected from the indoor unit.
Check if the unit is leveled.
Check if the drain has no lens or does not go in reverse.
Does the drain leak freely to the outside or the inside?

Air conditioner/heat pump does not respond to the request or closes completely by itself :
Turn the breaker off 2 minutes and restart.
If it persists, call for service.

Air conditioner/heat pump does not respond to the request and runs continuously :
Turn the breaker off 2 minutes and restart.
If it persists, call for service.

Air conditioner/heat pump code E-1 :
The sensor wire detecting frost is loose or cut (small black wire)
Check the connection (called a technician).
v Air conditioner/heat pump with code E-3 :
Sensor disconnected or broke (call a technician).

Air conditioner/heat pump with code E-6 :
Check the filters (clean 3 to 4 times per year).
There may be a code E-6 Dry mode (Dehumidification) which is normal.
If there is a code E-6 in cooling mode between May and September, this is not normal (called a technician).


hidden text here